Compensation: Base is $120K – $150K (Location: Remote)
Our client is headquartered at Piscataway, NJ, a globally trusted provider of market research and digital experience solutions. They ranked among the fastest growing companies in North America on Deloitte’s 2018 Technology Fast 500™, and on Inc’s 37th annual Inc. 5000 list.
They are trusted by the world’s leading brands, top consulting firms and research advisory companies for their research and analytics needs. With 9 offices across 6 countries spanning 4 continents, the team has executed market research and digital experience projects in 100+ markets and in 35+ languages, with a focus on complex multi-country projects requiring cross-border capabilities.
Their research service offering spans the entire life-cycle of a typical research project – including programming and hosting services, quant and qual data collection using digital (online/mobile), traditional (phone, in-person) and new-age (Virtual Reality) methodologies, data processing and data visualization services. Additionally, they have custom-built technology tools and platforms to enable execution of complex global projects at scale.
They are among the few MR service organizations that hold the triple ISO certification (ISO 20252, ISO 9001 and ISO 27001) while running MR operations that are 100% compliant with ESOMAR, MRS and Insight Association guidelines.
About the job
The Delivery Head will be managing the final execution of the Deliverables as per each SOW signed with different clients and manage and grow relationship with the existing clients.
The Delivery head is responsible for maintaining client relationships in partnership with the Sales team.
The Delivery Head shall focus on leading and overseeing reporting execution, which includes coordinating Data Processing and Research Services as needed.
The Delivery Head will play an active role in consulting with Sales and clients on potential projects as well as preparing the delivery team’s expectations on projects.
This job requires an organized and detail-oriented individual who can successfully manage multiple tasks in a fast-paced, ever-changing environment.
Assist the Sales team in conducting detailed due diligence on each client and project to make an effective prospect plan and define roadmap to reach out to various stakeholders to position and sell [EE services and platforms.
Full ownership of understanding and delivering on clients’ research objectives.
Communicate and collaborate with clients’ pre-sales to fully understand their research objectives.
Co-ordinate with the Sales and Bidding team, to help them to quote the most competitive CPI and there by improve the chances of converting RFQ’s into actual business.
Manage and Lead the Bid Assessment process to ensure better conversion of bids to win. Define reference benchmark for project type/size/geographies to ensure bidding on right quality of projects.
Ensure good communication while collaborating with internal resources to execute project objectives.
Identify the right team internally or externally who would be executing the deliverables.
Device customized communication and Project Update plans for each client.
Proactive relationship building with planned partners to ensure smooth and effective delivery.
Co-ordinate with the Data Processing Teams to review appropriate research methodology and techniques for clients to help meet research needs and set appropriate expectations.
Set up Project Update Process, TAT, Value Add Matrix, Master template of services across geographies. Update all project and business pipeline related data on portals/system.
Ensure that the documentation with clients and partners across all stages is accurate and as per policy and is reflected in portals/systems.
Pre-SOW call with partners and induct about project for critical projects/clients/ new partners or markets.
Define Partner SOW terms carefully to ensure 100% of fulfilment from both sides and in sync compliance with client contracts.
Review project progress with BU Head and Partner SPOC on regular basis.
Effective client communication to ensure client is updated on project status over and above online access of status on portal by client.
Invoicing and payment communication with finance head, ensuring CFO is in sync with all financial parameters.
Monitoring feasibility and gross margins of BU on biweekly with MD of Business Unit.
Reach out to clients for feedback on every delivered project without any exceptions.
- Minimum 7 years’ experience of working in Market Research Industry and a Minimum 5-year experience in the role of Delivery Manager.
- Should have a prior experience of managing projects and studies in North America region.
- Should have prior exposure of working Online Studies and Face to Face studies.
- Should have a prior exposure in managing Quantitative and Qualitative studies through 3rd party vendors/partners.