1. Introduction
TALSMART LLC (“TALSMART”, “we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IT Sales IQ Assessment platform, or enroll in our Tech Sales Mastery Program (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, phone number, and professional title
- Company name, industry, and years of experience
- Assessment responses, answers, and submissions
- Payment and billing information (processed securely through third-party payment processors)
- Communications you send us, including support requests and inquiries
2.2 Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, clicks, navigation paths)
- IP address and approximate geographic location
- Cookies and similar tracking technologies (see Section 6)
- Referral source (how you arrived at our website)
2.3 Assessment Data
When you complete the IT Sales IQ Assessment, we collect your responses, scores by phase (Prospecting, Qualification, Discovery, Presentation, and Negotiation & Close), overall performance scores, and assessment completion timestamps.
This data is used to generate your personalised assessment report.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services and assessment platform
- To generate and deliver your personalised IT Sales IQ Assessment report
- To process enrollments in the Tech Sales Mastery Program
- To communicate with you about your results, program updates, and support
- To send you marketing communications (with your consent, where required by law)
- To analyse and improve the accuracy and effectiveness of our assessments
- To comply with legal obligations and enforce our Terms of Service
- To detect, prevent, and address technical issues, fraud, or misuse
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party vendors who assist us in operating our platform, processing payments, delivering emails, hosting data, or analysing usage. These providers are contractually obligated to keep your information confidential.
4.2 Employers & Recruiters (with Your Consent)
If your assessment has been facilitated by or on behalf of an employer, hiring organisation, or recruiter, your assessment results and report may be shared with that organisation. You will be informed of this arrangement before completing the assessment.
4.3 Legal Requirements
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Retention
We retain your personal information and assessment data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Assessment reports and scores are retained for a minimum of two (2) years from the date of completion. You may request deletion of your data at any time (see Section 7).
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website and assessment platform to function correctly
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertising and track campaign performance
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to legal obligations)
- Portability: Request that we provide your data in a portable, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails
- Restriction: Request that we limit how we process your data in certain circumstances
To exercise any of these rights, please contact us at:
contact@talsmart.com
We will respond within 30 days of receiving your request.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
These measures include encryption of data in transit (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at contact@talsmart.com, and we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties and encourage you to review their respective privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify you of any material changes by posting the new policy on our website with a revised effective date. We encourage you to review this policy periodically.
Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
TALSMART LLC
Email: contact@talsmart.com
Website: www.talsmart.com